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Privacy policy

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ishmentorship ("we" and "us") is the operator of (https://www.ishmentorship.co/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Service Costs

Costs are calculated during checkout based on time, access and destination of the service in the order. Payment for service will be collected with the purchase.

This price will be the final price for service cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

ishmentorship will happily accept returns due to change of mind as long as a request to return is received to us within 11 days.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(ishmentorship) will refund the value of the service returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

ishmentorship will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect ishmentorship to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement service sent to you (if stock is available)

​

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been fufilled.

 

4.5 P.O. Box Shipping

ishmentorship will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the service unusable.

 

10. Customer service

For all customer service enquiries, please email us at team@ishmentorship.co



At Agency Labs / Leballoo, we value and respect the privacy of our clients, business partners, and recipients of our SMS communications. This Privacy Policy outlines our commitment to safeguarding your personal information and ensuring that we comply with all legal requirements related to the use of 10DLC (10-digit long code) messaging services for sending outbound SMS texts to businesses and clients.

By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.


1. Information We Collect
We only collect the necessary information to facilitate the sending of SMS messages. This may include:

  • Phone Numbers: The phone numbers of recipients to whom messages will be sent.

  • Message Content: The content of the SMS messages being sent.

  • Opt-in/Opt-out Data: Information related to user preferences, including whether recipients have consented to receiving communications and their preference to receive messages or opt-out.

We do not collect sensitive data unless it is provided voluntarily and specifically for the purpose of communication with your consent.


2. How We Use Your Information
We use your information strictly for the purpose of sending SMS messages to recipients, which may include:

  • Client Communications: To send important business updates, promotions, or transaction-related information.

  • Business Notifications: To inform clients and businesses of product updates, customer support requests, or other relevant details.

  • Opt-In Management: To track and manage consent for receiving messages, ensuring compliance with applicable regulations and laws.

We will never use your data for any purposes unrelated to the services we provide.


3. Compliance with 10DLC Regulations
We adhere to all 10DLC (10-digit long code) regulations as set forth by mobile carriers and regulatory bodies, including:

  • Consent: We ensure that all recipients of our SMS messages have opted in to receive communications. Opt-in records are maintained, and we respect all opt-out requests.

  • Message Content: All messages will comply with the regulations, ensuring that they are relevant, respectful, and not spammy.

  • Opt-Out Mechanism: We provide clear instructions on how recipients can opt-out of receiving further SMS messages, and we respect all opt-out requests immediately.

  • No Spam Policy: We are committed to sending only relevant and requested messages. We strictly prohibit the use of our services for sending unsolicited or spam messages. All communications will be sent with the express consent of the recipient, and we will never share or sell your phone number to third parties for marketing purposes.


4. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Data Encryption: We use encryption protocols to secure data in transit and at rest.

  • Access Controls: Access to sensitive information is restricted to authorized personnel only.

  • Regular Audits: We conduct regular security audits to ensure compliance with industry best practices and the protection of user data.


5. Data Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and for compliance with applicable laws. Once data is no longer required, it will be securely deleted.


6. Your Rights
As a recipient of our SMS messages, you have the following rights:

  • Right to Opt-Out: You can opt-out of receiving any further messages at any time by following the instructions provided in each message.

  • Access to Your Data: You can request access to any personal information we hold about you.

  • Correction or Deletion: If you believe any of your data is inaccurate, you may request corrections or deletion of that information.

To exercise any of these rights, please contact us using the information below.


7. Third-Party Providers
We may engage trusted third-party service providers to assist with the operation of our SMS services. These providers are subject to strict confidentiality agreements and are required to adhere to the same privacy standards as we do. We do not sell or share your data with any third parties for marketing purposes.


8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page and notify users if there are any material changes.


9. Contact Us
If you have any questions, concerns, or requests regarding your privacy or the use of our services, please contact us:

  • Email: mediakix@gmail.com

  • Phone: +1-909-486-9761

  • Mailing Address: 1168 West Coronado St, Upland, CA 91786

Thank you for trusting Agency Labs / Leballoo. We are committed to ensuring that your experience with us is secure, compliant, and respectful of your privacy.

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